Zix Email Encryption

  1. What do I do if I get Error 676 with my Zix Mail?

    If you are seeing an error 676 when sending via your ZixMail client this typically indicates your local system...

  2. I use SPF Records. What changes will I need to make in order to use with ZixGateway?

    Although the From address is not modified the source IP of the sending server will change from where you...

  3. How do I renew my ZixMail license?

    You can renew your ZixMail license through your Customer Portal (https://portal.activehost.com) 1.) Go to https://portal.activehost.com 2.) Enter your Email...

  4. How do I flag my emails with the Confidential flag in Outlook?

    You can set the Confidential flag on a message in Outlook 2010 by doing the following: Open Outlook 2010...

  5. Will ZixMail plugin work on a Mac?

    The zixmail plugin will not work on a mac. However, the user can use our web version at zixmessagecenter.com....

  6. What is the difference between GAME and Hosted Zix Gateway?

    The major difference is you do not get any custom policy filtering or lexicons with GAME. Also, Google support...

  7. Is my SkySphere Encrypted Zix Email Compliant with HIPAA if transferred via TLS?

    What is TLS? TLS, short for Transport Layer Security, is a protocol used for establishing a secure connection between...

  8. I renewed my Zix License after it expired. What do I need to do?

    If your Zixmail license expired and you just purchased a renewal you will want to take the following steps...

  9. How do I create conditional mail routing in Office 365 for ZixGateway

    this article describes the method used to create a outbound send connector and transport rules to encrypt segmented users...

  10. Where do I download the ZixMail software from and how do I Install the ZixMail Client?

    Once you have purchased ZixMail you will need to download the ZixMail client software. You can do this by...

  11. What does the ZixPort branded portal look like?

    Click SkySphere demo portal to try our demonstration portal.

  12. What does ZixGateway automatically encrypt?

    There are 2 main ways that Zix encrypts emails when sending outgoing mail: 1.) Manual Encryption: You will type...

  13. How do I create a new Signature in ZixMail?

    Open Outlook Click on ZixMail tab Click on ZixSignaure Manager Click on Create New Enter the email address you...

  14. What advantage does Zix provide versus just using TLS in my Exchange to manage mail security?

    Exchange does offer basic TLS encryption but, this would need to be setup for every recipient (partner). It does...

  15. Where can I learn more about Zix Encryption?

    View this video to learn more about the power of Zix Encryption or, for more information contact our sales...

  16. How do I configure Office 365 to work with ZixGateway?

    To purchase ZixGateway, ZixMail or ZixOne please visit www.zixsecurity.com Configuring Office 365 for ZixGateway How To Setup a New...

  17. What should I do if I get a "No Active ZixSignature was detected" Error message in ZixMail?

    Upon sending your encrypted email you may see the following message if there is an issue with your license...

  18. How does Zix scan emails?

    ZixCorp Email Encryption Services use a set of comprehensive lexicons to scan for sensitive information, such as personal health...

  19. What policies are setup initially for my domain?

    There are 2 main ways that Zix encrypts emails when sending outgoing mail: 1.) Manual Encryption: You will type...

  20. When will my Zix Message Expire?

    This article pertains to those customers who are using our SkySphere Zix Shared Portal.  If you are a Branded...

  21. What information is needed to Order ZixGateway

    You will need this information to start an Order for Zix Gateway: 1 - Your DNS Host account login...

  22. How do I configure my Exchange Server Send Connector for ZixGateway?

    Send Connector Doc The .doc download gives screenshot examples for creating a Send Connector to route outbound mail to...

  23. How do I configure GoogleApps to work with ZixGateway?

    Sign in to the Google Admin console. Do one of the following: In the classic Admin console, click Settings...

  24. What DNS changes are required to start using SkySphere's ZixGateway?

    Customers configuring their DNS records for Zix encryption should make the following DNS additions(does not affect current service). http://www.youtube.com/watch?v=z3npIAXcEtQ&feature......

  25. How do I manage my branded ZixPort portal?

    If you have a ZixPort branded portal you can manage some features and functions of your portal on your...

  26. How do I expire a message in my branded ZixPort?

    There may arise a need to expire a message in your secure ZixPort portal prior to the automatic expiration...

  27. Why are my emails sent with attachments showing as winmail.dat when opened in the Zix Secure Message Center?

    The WinMail.dat attachment indicates the sender sent a secure message using Microsoft Outlook set to Rich Text Format (RTF)....

  28. I forgot my ZixPort password. How can I retrieve it?

    If you have forgotten your ZixPort password you can go to the following link https://securemail-magna5global.com/s/login?b=skysphere Click on the Reset...

  29. Why do I get an Undeliverable notice when sending a Zix Encrypted message?

    When sending an encrypted email you will occasionally receive an Undeliverable Notice.  This usually occurs when the recipient you...

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