Exchange 2013

  1. How do I change the Automatic Accept or Decline of Meeting Requests in Outlook?

    You can change how your calendar meeting requests, responses, and notifications are handled. If you are using OWA (webmail.mymailpanel.com)...

  2. How can I change my Signature in Webmail?

    Log onto webmail.mymailpanel.com Click on the Settings menu (icon looks like gear in upper right hand corner) Click on...

  3. How do I remove the mobile contact list from Outlook 2010

    Open Outlook 2010 client Go into File menu Go to Info Choose Account Settings Choose Account Settings from Account...

  4. How do I add Contacts from Public Folders into your Address Book in Outlook 2010

    Open Outlook 2010 Open Public Folders Browse to contact list you want to add to your Address Book Right...

  5. How do I Remove Contact Lists from my Address Book in Outlook 2010

    Open Outlook 2010 client Go to File Menu Click on Info Click on Account Settings Choose Account Settings from...

  6. What DNS changes are required to start using Exchange 2013 hosting with SkySphere?

    Customers considering SpySphere Exchange 2013 hosting should consider three DNS changes. Please review the three DNS changes proposed below...

  7. How do I enable Cached Exchange mode in Outlook?

    Cached Exchange mode may improve the performance of Outlook on some Internet connections. Cached Exchange mode creates a local...

  8. What are the differences between MAPI, POP, and IMAP when connecting to Exchange mailboxes?

    What are the differences between MAPI, POP, and IMAP when connecting to Exchange mailboxes, and how do they relate...

  9. Connecting Outlook 2011 to Exchange 2010/2013?

    Please Note: Outlook will attempt to determine settings for the new Exchange account automatically. For this step, the instructions...

  10. Offline Address Book (OAB)

    The Offline Address Book (OAB) for Exchange 2003/2007/2010 users is generated immediately when your account is created. However, it becomes...

  11. Process for Exchange Migration

    Checklist for customer leading up to cut over This is a list of useful information for you to review prior...

  12. How do I import data into Outlook?

    Outlook 2010 We recommend that you disable Cached Exchange mode before performing an import. On the File tab on the Ribbon, click Open, then...

  13. Why am I getting returned mail as "Undeliverable" or "NDR"?

    Please visit the following site for the updated information and procedure.

  14. Am I protected from the Poodle Attack?

    SkySphere is tracking this industry-wide security issue and at this time, we are not aware of any attacks attempting...

  15. How do I rebuild my search catalog to correct issues with searches in Outlook?

    If you aren't getting results after restarting, the next step is to rebuild your search catalog. The search catalog...

  16. How can I add a shared folder in Outlook Web Access (webmail.mymailpanel.com)?

    Log onto Webmail (webmail.mymailpanel.com) Right click on your name Click on Add Shared Folder option from pop up list...

  17. How do I turn off Cache Mode for Shared Folders in Outlook 2010?

    Outlook 2010 and later versions To disable the caching of all shared folders, follow these steps: Launch Outlook client Click...

  18. How do I add an image to my signature in Webmail?

    Log onto webmail.mymailpanel.com Click on Settings (Gear icon in upper right hand corner) Choose Options from drop down menu...

  19. How do I change my Automatic Processing features for my calendar using OWA?

    You can change how your calendar meeting requests, responses, and notifications are handled . If you are using Outlook...

  20. How do I Restore Emails I Recently Deleted?

    Please visit the following site for the updated procedure and information.

  21. How do I use the Outlook AutoConfiguration Tool?

    To determine if the Autodiscover service is configured properly, you may use the Test E-mail AutoConfiguration tool in Outlook. To run...

  22. How to address Outlook issues when moving from an Onsite Exchange Servers to Hosted SkySphere Exchange Servers

    Issue Your company previously housed your Exchange server onsite and moved to SkySphere Hosted Exchange. Your users continue to log...

  23. What method is Outlook using to retrieve my Autodiscover info from Exchange?

    You can use the following steps in Outlook to determine the method by which Outlook is attempting to retrieve Autodiscover...

  24. How do I fix this error when logging into https://webmail.mymailpanel.com: X-OWA-Error: Microsoft.Exchange.Data.Storage.NotSupportedWithServerVersionException

    ERROR AFTER LOGGING IN TO OWA X-OWA-Error: Microsoft.Exchange.Data.Storage.NotSupportedWithServerVersionException https://social.technet.microsoft.com/Forums/office/en-US/5456a50a-97fa-44f9-adac-1a8903c86652/xowaerror-microsoftexchangedatastoragenotsupportedwithserverversionexception-cant-access?forum=exchangesvrdeploy Bottom line - Clear browser ca

  25. How do I Block a sender in Webmail (Outlook WebApp)

    Please visit the following site for the updated procedure and information

  26. Why do I need an Autodiscover Record?

    In order for Exchange 2007/2010/2013 and Outlook 2007/2010/2013 to function properly(auto-configure with just the username & password), you must...

  27. I lost my phone. How do I initiate a remote wipe of the phone?

    As long as your device is still powered on you should be able to initiate a remote wipe using...

  28. How do I migrate LegacyExchangeDN / x500 Addresses when moving to your servers?

    An Exchange server uses an internal addressing scheme that routes messages between mailboxes it hosts. These addresses are known...

  29. How do I resolve a IMCEAEX non-delivery report when sending email messages to an internal user?

    Issue: When you send an email message to an internal user on our Exchange hosted server you receive an...

  30. How do I delete a cached address from my AutoComplete list in Outlook 2010?

    The Auto-Complete List is a feature which displays suggestions for names and e-mail addresses as you begin to type...

  31. How do I fix this error "550 5.1.1 RESOLVER.ADR.ExRecipNotFound" NDR error message

    When you send email messages by using Microsoft Outlook, you may experience one or both of the following issues:...

  32. How do I Restore the Master Category List in Outlook?

    Right click on Mailbox Choose Data File Properties Click On "Upgrade Color Categories" Click OK Close Outlook and Reopen...

  33. How do I get my Outlook client to prompt me for password each time I open Outlook?

    Click on Start Menu Go to Control Panel Choose Mail icon Click on Email Accounts Highlight your account Click...

  34. How can I create a log to troubleshoot Exchange connection issues?

    1. While Outlook is running, hold down the CTRL key, right-click the Outlook icon in the notification area, and...

  35. Why do I not see my recently changed address in my Global Address List (GAL)?

    If you made changes to your account and do not see the changes immediately within your GAL you are...

  36. How do I import nk2 files into Outlook 2010?

    https://support.microsoft.com/kb/980542 How to import .nk2 files into Outlook 2010 Article ID: 980542 - View products that this article applies...

  37. Why can't I unselect Use the Light Version of Outlook Web App in IE11?

    IE 11 produces the following error when trying to view webmail.mymailpanel.com. In order to correct this issue you will...

  38. How do I export mail to a .pst file from Outlook, create a new Mail Profile, then Import the .pst to the new Account

    When mail is in the local Outlook program, and you have changed over to our Hosted Exchange Platform, you...

  39. How can I replace my expired Certificate?

    This is a 2 Step Process. You will want to Install the new Certificate and remove the older certificate...

  40. What are the POP settings for email clients like Outlook 2010?

    Both incoming and outgoing server settings should be set to: 'webmail.mymailpanel.com' User Name: Same as Email Address More Settings:...

  41. How do I add an account to my existing Outlook 2010?

    Open Outlook 2010 and go to File>>Info>>Add Account Key in Your Name, E-mail Address and Password. The click next....

  42. How Do I Change the License Key in my Copy of Outlook?

    In Office 2010, click File > Help > Change Product Key. In Office 2013, click File > Account >...

  43. What are the basic settings for email clients using Exchange 2013?

    Exchange Account Server: webmail.mymailpanel.com Use SSL: yes Domain(only if required): Skyhost Username: Full Email Address

  44. How Do I Add a Shared Contact List to My Outlook 2013 Client?

    Open Outlook 2013 Click on Contact icon Click on Open Shared Contacts Type the email address of contact list...

  45. Where are my OAB files stored locally and How do I recreate?

    Rather than forcing an OAB update via the Outlook interface, you can also manually delete them when Outlook is...

  46. How to Modify the OAB update frequency in Outlook

    To alter the default OAB update interval of 24 hours to a higher frequency, you'll need to define a...

  47. Why does my OWA session to webmail.mymailpanel.com timeout

    Depending on the selection you choose when logging on their are various default timeouts associated for your session. Public...

  48. How do I setup my Blackberry using Active Sync?

    If your Blackberry has Blackberry 10 OS it supports Active Sync. You should be able to set this up...

  49. How Do I Populate The AutoComplete Name List In A New Outlook Profile?

    This article describes the process of importing Outlook nickname cache for the same mailbox when you switch computers or...

  50. How do I send an email from an email template in Outlook 2010?

    Send an email message based on a template To use an email message template, do the following: On the...

  51. How can I create an email template in Outlook 2010?

    Use email templates to send messages that include information that infrequently changes from message to message. Compose and save...

  52. How do I switch which profile Outlook will load if I have multiple profiles?

    If you are working on a shared computer or one in which you have multiple separate mail profiles you...

  53. How do I change my default Address List in Outlook?

    Open Outlook Click on Contacts Click on Address Book Go to Tools menu Click Options Choose the Address List...

  54. How do I sort my contacts to show as Last name, First name?

    Open Outlook Click on File Menu Click on Account Settings drop down and Choose Account Settings Click on Address...

  55. Outlook 2016 Keeps Prompting for Password even though the credentials are correct

    If there are issues with Outlook continually prompting for a password even though the Username/Email Address & Password are...

  56. How do I configure Outlook to connect to SkySphere's Hosted Exchange using the AutoConnect (AutoDiscovery) feature?

    Microsoft Outlook AutoDiscovery is an Exchange Server feature which makes it very easy configure the Outlook profiles. The only...

  57. How do I update my Challenge Message so I can reset my own password at any time?

    VIDEO: ChallengeMessageW_PWreset.mp4 Set your Control Panel(https://mymailpanel.com) Challenge message and response so that you can update your Exchange password yourself at...

  58. Configure Mozilla Thunderbird To Connect To SkySphere Hosted Exchange Email

    Launch Thunderbird and choose to create a new email account 2.  When presented with the following, click "Skip this...

  59. Performance problems when accessing secondary mailbox in Outlook

    Cause This problem may occur if the following conditions are true: This secondary mailbox contains many folders. Your profile...

  60. Grant permissions to mailbox

    1) Login to mymailpanel.com with your company admin account. 2) Find the mailbox you would like to add permissions...

  61. What are the Manual steps to setting up an Exchange account in Outlook?

    Note: If you do this parts of Exchange WILL NOT WORK. It is best to make sure auto discover...

  62. How do I reset my password before it expires?

    If you received a notification that your password will expire or just want to change your password you can...

  63. How do I set a Challenge Question to use if I forget my password?

    If you forget your password you can change it yourself by using your Challenge Question and Answer.  To set...

  64. How do I use my Challenge Question and Answer if I am locked out?

    If you have forgotten your password and/or are locked out you have the option to use your challenge question and...

  65. Why can't I see all my folders when accessing my mailbox via OWA

    This issue may be caused by one of the following: The “Blind and low vision experience” option is enabled...

  66. How Do I Change the level of protection in the Junk Email Filter

    Applies To: Outlook 2016 Outlook 2013 Junk e-mail messages, also known as spam, can be a nuisance in your Inbox. The...

  67. How Does Exchange Autodiscover Work?

    Autodiscover is one of the more annoying features of Exchange since Microsoft reworked the way their Email solution worked...

  68. I’ve signed up for an mail domain with Magna5. What SPF record should I use?

    I’ve signed up for an mail domain with Magna5.  What SPF record should I use? Today, nearly all abusive...

  69. What is the Password Policy for Exchange 2013

    Passwords must meet the following minimum requirements: Not contain the user's account name or parts of the user's full...

  70. Connecting Outlook mobile app on Android OS to Exchange Server

    When connecting a mobile phone's default mail client, or a mail app like Outlook Mobile App to Exchange 2013,...

  71. How do I create a new Mail Profile in Windows?

    If you are having problems with your Exchange account in Outlook connecting to the Exchange server, you can create...

  72. How do I access Public Folders in Exchange 2013?

    To navigate to a Public Folder in Outlook 2013:      Go to the “Folders” section of Outlook by...

Can’t find what you’re looking for?

Our award-winning customer care team is here for you.

Contact Support