UCaaS

  1. How do I change my Premium or Easy Auto Attendant recording?

    Please refer to the following site for the updated procedure: https://help.magna5global.com/knowledge-base/how-do-i-change-my-premium-or-easy-auto-attendant-recording-2/

  2. Magna5 UCaaS Supported Phones

    Please refer to the following site for the updated information: https://help.magna5global.com/knowledge-base/supported-ucaas-phones/

  3. Reboot Phone, Reset to Factory Default, and Upload Log Files on the Polycom VVX 300/310

    Please view the link below to be taken to the procedure: https://help.magna5global.com/knowledge-base/reboot-phone-reset-to-factory-default-and-upload-log-files-on-the-polycom-vvx-300-310/

  4. Reboot Phone, Reset to Factory Default, and Upload Log Files on the Polycom VVX 500

    Please see the link below to be taken to the procedure: https://help.magna5global.com/knowledge-base/reboot-phone-reset-to-factory-default-and-upload-log-files-on-the-polycom-vvx-500/

  5. Adding CRM Integration to Accession Communicator

    Please refer to the link below for this procedure: https://help.magna5global.com/knowledge-base/adding-crm-integration-to-accession-communicator/

  6. What if I do not want Accession Communicator to ring on my desktop?

    Please refer to the following site for the updated procedure: https://help.magna5global.com/knowledge-base/what-if-i-do-not-want-accession-communicator-to-ring-on-my-desktop/

  7. How do I reset my voicemail password?

    For the updated procedure please see the following site: https://help.magna5global.com/knowledge-base/how-to-change-your-voicemail-password/

  8. How do I use CommPortal?

    Please view the link below to be taken to the procedure: https://help.magna5global.com/knowledge-base/commportal/

  9. How do I use Accession Communicator?

    To view Accession Communicator procedure for desktop or mobile please refer to the following: Desktop: https://help.magna5global.com/knowledge-base/using-accession-desktop/ Mobile: https://help.magna5global.com/knowledge-base/using-accession-desktop/

  10. How do I access my business group call logs?

    Please see the link below to be taken to this procedure: https://help.magna5global.com/knowledge-base/how-do-i-access-my-business-group-call-logs/

  11. How do I change a users voicemail PIN?

    For the updated procedure please see the following site: https://help.magna5global.com/knowledge-base/how-do-i-change-a-users-voicemail-pin/

  12. How do I add voicemail to email to an extension?

    To access this procedure, please see the link below: https://help.magna5global.com/knowledge-base/how-do-i-add-voicemail-to-email-to-an-extension/

  13. Polycom User Guides

    Please see the following site for the updated procedure: https://help.magna5global.com/knowledge-base/where-can-i-find-polycom-user-guides/

  14. Mitel Phone User Guides

    Please refer to the following article for the updated informaiton: https://help.magna5global.com/knowledge-base/mitel-phone-user-guides/

  15. Transferring options on Polycom phones

    Please refer to the following article for the updated procedure: https://help.magna5global.com/knowledge-base/transferring-options-on-polycom-phones/

  16. Transferring options on Mitel phones

    For the updated procedure, please see the following article: https://help.magna5global.com/knowledge-base/how-do-i-transfer-calls-on-mitel-phones/

  17. How to add voicemail to email in Commportal

    For the updated procedure please see the following: https://help.magna5global.com/knowledge-base/how-to-add-voicemail-to-email-in-commportal/

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