UCaaS

  1. How do I change my Premium or Easy Auto Attendant recording?

    Phone number for voicemail and AA recording access: East customers: 518.860.1985 West customers: 206.708.2562 Premium Attendant: 1) When prompted...

  2. CommPortal Access Links

    Business Group Administrator: Magna5 East users: https://eastportal.magna5global.com/bg/ Magna5 West users: https://westportal.magna5global.com/bg/ End user: Magna5 East users: https://eastportal.magna5global.com/ Magna5 West...

  3. Phone Provisioning URLs and Option 66 for routers

    New East - All new builds https://eastportal.magna5global.com/sip-ps/ https://eastcisco.magna5global.com/sip-ps/$MA.cfg - Cisco Devices only New East Adtran config lines option 66 ascii...

  4. Magna5 UCaaS Supported Phones

    Below is the list of Magna5 supported phones: Polycom VVX 201  Polycom VVX 311 Polycom VVX 411 Polycom VVX...

  5. Reboot Phone, Reset to Factory Default, and Upload Log Files on the Polycom VVX 300/310

    Multiple Key Combinations on the VVX 300, 310, 400, and 410 Phones Pressing multiple key combinations enable you to...

  6. Reboot Phone, Reset to Factory Default, and Upload Log Files on the Polycom VVX 500

    Pressing multiple key combinations enable you to perform certain operation on the VVX 500phone. The multiple key combinations on...

  7. UCaaS Wired / Wireless / Bluetooth Headset options

    Mitel phones (6867, 6869, 6873): Wired:Jabra Biz 2400 II QD Mono NCJabra GN2125 Duo, Noise Canceling Wireless:JABRA PRO 9450...

  8. Adding CRM Integration to Accession Communicator

    Log into Commportal as an administrator: https://eastportal.magna5global.com/bg/ or https://westportal.magna5global.com/bg/ In the left menu, click on phones. Click on “Manage...

  9. Click-to-Dial from SalesForce.com (Accession Communicator)

    To enable click-to-dial from SalesForce.com to integrate with Accession Communicator, SalesForce.com administrators will need to add a Click-to-Dial phone...

  10. What if I do not want Accession Communicator to ring on my desktop?

    You can set up Accession Communicator to not ring on your desktop or laptop, and use it just for...

  11. How do I reset my voicemail password?

    Only business group administrators can reset and unlock users passwords.   To unlock an account: Log into CommPortal as...

  12. How do I use CommPortal?

    Click below to watch our CommPortal tutorial videos: Admin Tutorial https://s3-us-west-2.amazonaws.com/blynk-videos/Magna5_Admin_Tutorial_Rnd1/story.html End User Tutorial https://s3-us-west-2.amazonaws.com/blynk-videos/Magna5_EndUser_Tutorial_Rnd1/story.html

  13. How do I use Accession Communicator?

    Click below to view our tutorial videos on Accession Mobile and Accession Desktop: Accession Desktop https://s3-us-west-2.amazonaws.com/blynk-videos/Magna5_Accession_Desktop_Tutorial_Rnd1/story.html Accession Mobile https://s3-us-west-2.amazonaws.com/blynk-videos/Magna5_Accession_Mobile_Tutorial_Rnd1/story.html...

  14. How do I access my business group call logs?

    Log into your admin portal: https://westportal.magna5global.com/bg/ https://eastportal.magna5global.com/bg/ Your user name is your DID and your PIN is the same...

  15. How do I change a users voicemail PIN?

    Log into the admin portal: Magna5 East users: https://eastportal.magna5global.com/bg/ Magna5 West users: https://westportal.magna5global.com/bg/ Find the extension that you would...

  16. How do I add voicemail to email to an extension?

    Log into the admin portal: Magna5 East users: https://eastportal.magna5global.com/bg/ Magna5 West users: https://westportal.magna5global.com/bg/ Find the extension that you would...

  17. Polycom User Guides

    Polycom VVX 300 Quick User Guide.pdf Polycom VVX 400 Quick User Guide.pdf Polycom VVX 500 Quick User Guide.pdf Polycom...

  18. Mitel Phone User Guides

    41-001575-00_REV01_6863i_Quick_Reference_Guide_EN.pdf 41-001545-00_REV02_6867i_Quick_Reference_Guide_EN.pdf 58014500_REV00_6873i_Quick_Reference_Guide_EN.pdf 41-001555-00_REV02_6869i_Quick_Reference_Guide_EN.pdf

  19. Transferring options on Polycom phones

    There are three different types of transfer using the Polycom phones: Blind transfer - this is a direct transfer...

  20. Transferring options on Mitel phones

    There are three different types of transfer using the Mitel phones: Blind transfer - this is a direct transfer...

  21. Orecx Call Recording Training Videos

    Basics: https://youtu.be/pXweOsRW9Yg Users&Groups :  https://youtu.be/KJOgNXphmmA

  22. Unlocking a voicemail box

    If a user has entered their voicemail PIN incorrectly too many times, you will need to unlock their voicemail...

  23. Star Access Codes

    Feature West Meta East Meta PIN Change Access Code *319 *319 Unconditional Call Forwarding Enable Code *72 *72 Unconditional...

  24. How do I change my Music on Hold (MOH)?

    Upload a new MOH option: Log into admin portal and select Music on Hold in the left navigation. Click...

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